Ep. 34: United Airlines Flight 3411 — The Whole Story

When United Airlines chose to forcibly remove one of their paying customers from an airplane in Chicago this week, a terrible mistake was made. I think a lot of people agree that the airline could have done a better job of problem solving, and physical removal could have (and should have) been avoided.  But what’s ... MoreEp. 34: United Airlines Flight 3411 — The Whole Story