In this episode of Unjargoned, hosts Angie Shin and Dave Smith engage with Emily Smythe, the EMR and technology systems manager at Dent Neurologic Institute. They explore the complexities of healthcare workflows, particularly in neurology, discussing challenges such as provider burnout, patient scheduling, and the integration of technology to improve patient care. Emily shares her insights on innovative approaches to streamline processes, enhance communication, and the importance of building trust among providers to embrace new workflows. The conversation also touches on the economic implications of healthcare innovations and the urgency for change in the industry.Smith, as they dive into the real-world workflows powering smarter, faster, and more human healthcare operations—straight from the folks making it happen in care delivery organizations. From hackable EHR tricks to workflow wizardry, we spotlight the wins (and faceplants) that are shaping the future of care, one episode at a time. Whether you're a healthcare executive, clinical operator, IT nerd, or just someone who’s screamed into the void of a patient portal, this show’s for you. Each episode, we’ll bring you hot takes, cold brews, and conversations that are equal parts insightful and irreverent—like how DENT Neurological Institute made self-scheduling look easy for specialties (spoiler: it’s not). Subscribe to Unjargoned and finally make sense of the workflows that are too important to stay a secret.