Unleash Your Creativity & Get Results Using the Toyota Way, With Shingo Prize Winner Karyn Ross

Wrap up a fabulous 2017 with us at the Just-In-Time Cafe this month and listen to our interview with Shingo Prize winning author Karyn Ross as we discusses transformation in the service sector.

We’ll cover an app that will make people think you hired a professional art director to make a video. This month for In The News we’ll discuss how a London Financial firm disrupted the market using Lean Six Sigma and then we’ll return to the States and find out what happens when you train 14,000 Nebraska state employees. For the Printed Page we’ll cover the new book, The Toyota Way to Service Excellence – the newest in the series by Jeffrey Liker and Karyn Ross and our Question of the month comes from a learner who’s curious about Storyboards and A3s. – specifically, “what’s the difference?” Bring your favorite mug and pull up a chair. It’s time to dish!

Also Listen On:

Timeline

* 2:45 Appetizer of the Day

* Animoto

* 6:43 In the News

* How Nebraska Is Attacking Waste and Improving Performance With Lean Six Sigma

* How Roma Finance Is Disrupting the Bridging Finance Market With Lean Six Sigma

* 12:08 The Printed Page

* The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey Liker and Karyn Ross

* Best Books to Buy (Book Review): The Toyota Way to Service Excellence by Jeffrey Liker and Karyn Ross

* 17:44 Q&A;

* When should a Storyboard complement the A3? When should it replace the A3? When should the A3 complement the Storyboard? When should the A3 replace the Storyboard?

* 21:25 Today’s Special

* Interview with Karyn Ross, Shingo Prize Winner

Podcast Transcript

Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma.

Introduction

Tracy O’Rourke: Hey, Elisabeth. How are you?

Elisabeth Swan: I’m great, Tracy. How about you?

Tracy O’Rourke: I’m good. I’m surprised I found you in here. It’s so busy. Everybody is doing their holiday shopping I guess.

Elisabeth Swan: Yeah, it’s a little crazy. I see people scouting out their favorite mugs.

Tracy O’Rourke: Right. Not only the volt of caffeine I guess to keep going.

Elisabeth Swan: I’m hearing you.

Tracy O’Rourke: So let’s get some coffee and head over the private dining room.

Elisabeth Swan: I’m right behind you. I got the menu.

What’s on the Menu (Podcast Agenda)

Tracy O’Rourke: Hi,