In this episode of "Color Bar," Betsy & Kim welcome Mel Bishop, Director of In-Store Marketing for Pet Supermarket. Mel shares insights on the unique, emotional nature of pet retail, emphasizing the importance of customer experience, innovative in-store events, and personalized service. The discussion covers holiday planning, the evolving use of technology like QR codes, and the power of collaboration and continuous improvement. They also explore loyalty programs, highlighting the need for aspirational rewards and authentic engagement to build lasting customer loyalty in a competitive retail landscape.