If you've ever gotten off the phone with your IT provider and thought "that was useless," this episode is going to feel very familiar.

In Episode 53, Brandon and Mike from M2 Technology break down the most common reasons businesses end up unhappy with their managed IT providers - and why the same issues keep coming up over and over.

They cover what changes when VC money enters the MSP space, how support ticket triage systems create friction that discourages people from even calling, the scope-of-work games that lead to surprise invoices, and why hardware markups erode trust faster than almost anything else.

The conversation is honest and pretty direct - because Brandon and Mike are having it with real businesses every week, and the frustration they're hearing is real.

If any of this sounds like your current situation, it might be time to find out what a different kind of IT relationship looks like.

Reach out to M2 Technology at www.m2.technology