Let's go 2026!!!! This Enterprise series is huge. Loved recording this one with real leaders who are using GenAI and leveraging right Data. Everyone is talking about GenAI in customer service. Very few are talking about what actually works in production. Next week, we are going live with a real, honest conversation on how enterprises are using GenAI with customer data to transform customer service.

This is not about theory.

This is not about shiny demos.

We will talk about:

- What GenAI chatbots and virtual agents are actually doing in production

- Why most pilots fail when they hit real enterprise data

- The kinds of customer questions that create the most value

- How teams think about security, privacy, real-time access, and scale

The business impact leaders really care about like resolution time, agent efficiency, and customer satisfaction

Joining me are Ronen Schwartz and Miguel Navarro, who are working hands-on with these challenges inside large financial institutions.

If you are building GenAI for customer-facing use cases, or planning to, this session will help you avoid costly mistakes and focus on what actually matters.

Customer service is being redefined.

But only for teams that get data right.

#data #ai #genai #agents #governance #dataquality #k2view #theravitshow