This episode explores the transformative impact of artificial intelligence on the retail industry, highlighting how AI can enhance customer experiences, optimize supply chains, and drive data-driven insights. Key topics include personalization strategies, customer service improvements, and best practices for tech investments.

• Exploring the role of AI in customer data analysis 
• Insights into personalization techniques across touchpoints 
• Importance of AI in optimizing supply chain operations 
• Enhancing store layouts through consumer behavior analytics 
• The evolution of customer service with AI technologies 
• Recommended approaches for tech investment strategies