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Unlocking Customer Relationships: The Power of Purposeful Dialogues with JC Quintana
JC Quintana, the CEO and co-founder of Dialogue 7, discusses the importance of setting expectations in business relationships. He highlights the challenges faced by organizations in re-engaging with the value their products and services deliver. JC emphasizes the need for structured dialogue and the skill of listening to understand and meet expectations. He also touches on the significance of cultural intelligence in global business interactions. JC shares the best advice he has received, which is to spend more time listening with a framework mindset. He concludes by expressing his excitement about his transition to focusing on his passion and upcoming travel plans.
Takeaways
* Setting clear expectations is crucial in business relationships.
* Structured dialogue and active listening are essential skills for understanding and meeting expectations.
* Cultural intelligence is important for navigating global business interactions.
* Spending more time listening and asking the right questions can lead to better relationships and outcomes.
* Transitioning to focus on one's passion can bring excitement and fulfillment in life.
Chapters
00:00 Introduction and Background
01:17 Overview of Dialogue 7
02:22 Challenges in the Industry
03:42 Process of Dialogue 7
05:01 The Importance of Setting Expectations
05:43 The Missing Skill in Business
10:07 Having Conversations of Value
11:31 Cultural Intelligence
20:34 Excitement and Inspiration in Life
23:02 Trailblazers Outro
View all episodes
By Bruce and Gail MontgomeryJC Quintana, the CEO and co-founder of Dialogue 7, discusses the importance of setting expectations in business relationships. He highlights the challenges faced by organizations in re-engaging with the value their products and services deliver. JC emphasizes the need for structured dialogue and the skill of listening to understand and meet expectations. He also touches on the significance of cultural intelligence in global business interactions. JC shares the best advice he has received, which is to spend more time listening with a framework mindset. He concludes by expressing his excitement about his transition to focusing on his passion and upcoming travel plans.
Takeaways
* Setting clear expectations is crucial in business relationships.
* Structured dialogue and active listening are essential skills for understanding and meeting expectations.
* Cultural intelligence is important for navigating global business interactions.
* Spending more time listening and asking the right questions can lead to better relationships and outcomes.
* Transitioning to focus on one's passion can bring excitement and fulfillment in life.
Chapters
00:00 Introduction and Background
01:17 Overview of Dialogue 7
02:22 Challenges in the Industry
03:42 Process of Dialogue 7
05:01 The Importance of Setting Expectations
05:43 The Missing Skill in Business
10:07 Having Conversations of Value
11:31 Cultural Intelligence
20:34 Excitement and Inspiration in Life
23:02 Trailblazers Outro