We talk about Anna's upbringing and how this connects to her work now and from there we start to look at the characteristics of each generation and how they are connected through families and organizations. Anna shares some of the defining attributes and recognizable features of each generation and how picking up on these cues can help us with clients. We also discuss complex spaces that might serve many different needs and expectations, misunderstandings and landmines with inter-generational communication and some of the trends we see in today's landscape.