Dr. Jeffrey Yip, Associate Professor of Management at Simon Fraser University's Beedie School of Business, offers transformative insights through his innovative "Listen and Build to Unlock Change" approach. Drawing on extensive research and practical leadership experience, Dr. Yip emphasizes that attentive listening is not just a soft skill, it is the foundational discipline that unlocks meaningful organizational change and drives effective leadership.

Dr. Jeffrey Yip’s research sheds light on the “listening paradox” the reality that listening is hardest precisely when it’s needed most, such as during conflicts, emotional situations, or employee grievances. Managers often default to a speaking reflex, prioritizing solutions over understanding, but Yip’s work stresses three critical perspectives: the listener’s own mental experience, whether the speaker truly feels heard, and the impact of structured formats (like interviews or meetings) on effective listening. His “Listen and Build to Unlock Change” approach, taught in executive programs, emphasizes gathering input through attentive listening and then acting on diverse perspectives to fuel innovation and drive organizational momentum.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Jeffrey Yip generously shared profound insights from his research, “Listen and Build to Unlock Change,” during his appearance on the Business Talk podcast channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.