Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.

Key Topics:

• What are impact drivers and why are they critical for CS teams?
• How to identify the most relevant impact drivers for your customers.
• How do impact drivers differ from customer health scores?
• Turning impact drivers into actionable plans that influence revenue outcomes.
• Leveraging impact drivers for customer segmentation and prioritization.
• Real-world examples of impact drivers boosting retention and expansion.

Resources:

1. Impact Driver Library
2. Tracking Sheet
3. Short Demo of ImpactPilot
4. Workshop Slides

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Until next time, keep driving success and speaking the language of revenue!