In this episode, Lisa Ryan sits down with Moustafa Moursy, founder of Push Analytics and a top-tier HubSpot agency partner, to break down what’s really holding manufacturers back from operational excellence, and how to fix it. Drawing on his hands-on manufacturing background and expertise in sales and project management, Moustafa Moursy reveals the most common process traps, why data-driven operations matter, and how aligning tools with culture can give your business a serious edge.

Key Topics Covered:

- Why manufacturing companies must treat their business processes like their product lines—with clear inputs, outputs, and controls

- The real culprit behind ineffective sales processes (hint: it’s not just paperwork or CRM overload!)

- How to strike the perfect balance between over-complicating and under-complicating systems, especially for sales teams

- The importance of stakeholder involvement when designing or revamping business processes

- Ways successful manufacturers build robust supply and value chain relationships

- The most overlooked opportunities for digital transformation in manufacturing

- How manufacturers routinely leave money on the table—and simple strategies to capture it

- Why culture, not just technology, is crucial for real transformation

Actionable Takeaways:

1. Map Your Processes First: Don’t jump straight to adopting new tools; start by zooming out and mapping your current workflows, obstacles, and business goals.

2. Engage Key Stakeholders: Involve the people actually using the system, especially sales reps, in the design and refinement of your processes to drive buy-in and better results.

3. Find Your CRM Sweet Spot: Focus on the CRM features that directly support your goals—instead of chasing 100% utilization, identify the tools your team really needs.

4. Follow Up Relentlessly: Make quoting and order follow-up a non-negotiable habit; most revenue leaks happen because opportunities fall between the cracks.

5. Build Process-Centric Culture: Remember, the best technology won’t help unless your team is trained, supported, and committed to continuous process improvement.

6. Connect Sales and Production: Create seamless handoffs between sales and post-sales/project management to prevent friction and ensure great customer experiences.

Resources & Contact:

To learn more or connect with Moustafa Moursy

Resources & Contact:

To learn more or connect with Moustafa Moursy and the Push Analytics team, email [email protected] and mention The Manufacturers Network Podcast.

Tune in and discover how process alignment and smart technology adoption can drive your manufacturing business forward—one actionable step at a time!and the Push Analytics team, email [email protected] and mention The Manufacturers Network Podcast.