In this episode of Rod’s Pod, we sit down with Dave D'Arcy, founder of Laughing Leadership and a seasoned BPO expert with over 30 years of experience in the customer experience and outsourcing industry. Dave shares invaluable insights and Top 10 Tips for South African BPO executives looking to attract new business from UK buyers.

From building strategic relationships to offering deep analytics and focusing on niche sectors, Dave provides actionable advice on how to stand out in the highly competitive UK market. This is a must-listen if you want to grow your BPO business and break into new territories!

Highlights from the episode:

• How to shift your focus from price-cutting to building long-term partnerships

• The importance of leadership development at every level in your organisation

• Why South African BPOs should stop apologising for load shedding and focus on resilience

• How to differentiate your offering with analytics and business insights

Download the full eBook, featuring all of Dave’s Top 10 Tips, here: >>. https://bit.ly/4dAdJGC

Bonus: Dave will visit South Africa in November for the BPESA national conference and is available for one-on-one or team meetings. Contact him at [email protected] to schedule a session.