True 'communication' is not necessarily the message that the sender intended to send, nor is it even necessarily the words that the sender used – it is the message that was understood by the receiver. Clear communication exists when the message received is the same as the message which the sender intended to send. Are you one to sit back quietly? You may be hurting yourself and others if you do…

Sit down with Lalo and Bob for some reasons you should speak up. Even when you think you shouldn't...