Byte-sized HR

Unpacking Feedback Culture at the Top with Maria Ursu of Booking.com

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In this episode of Byte-Sized HR, we welcome Maria Ursu, HR Director for Commercial HQ & EMEA at Booking.com, to discuss the critical yet often misunderstood topic of feedback culture at the executive level.

Maria shares insights on the challenges of creating a feedback-driven environment, the importance of psychological safety, and practical strategies to turn feedback into a tool for empowerment and growth. Whether you're an HR professional, a manager, or a leader seeking to elevate your team's performance, this episode is packed with actionable takeaways to inspire change and foster a thriving feedback culture.

Key Topics Covered in This Podcast:

  1. The Feedback Gap: Why feedback is often not given, despite its proven benefits, and how to address it effectively.
  2. Practical Strategies for Feedback: How Booking.com implements programs and initiatives to nurture continuous feedback across all levels.
  3. Constructive Feedback Dynamics: Tips on ensuring feedback is seen as a growth tool, not a personal attack.
  4. Psychological Safety in Leadership: How to create a safe space for open dialogue and constructive feedback within teams.
  5. Actionable Feedback: The importance of clarity, relevance, and intent in feedback for senior leadership development.
  6. Data-Driven Insights: Leveraging metrics and surveys to measure the effectiveness of feedback and drive organizational improvements.
  7. Leadership Buy-In: Encouraging leaders to actively seek feedback and use it as a tool for personal and team growth.

    8. Resources and Links:

    • Connect with Maria Ursu on LinkedIn: Maria Ursu LinkedIn
    • Explore life at Booking.com: Booking.com Careers


      • Learn more about creating feedback culture:

      • Harvard Business Review Insights: HBR Feedback Article
        • ...more
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