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Unsung Heroes
One of the best 911 Dispatchers in the industry, Shannon "Shay" Smith, joins us to share some stories and to elucidate the personality traits, training, responsibilities, and intuitive talents that are required to perform this essential role.
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By Detective Christine Mannina
5
117117 ratings
One of the best 911 Dispatchers in the industry, Shannon "Shay" Smith, joins us to share some stories and to elucidate the personality traits, training, responsibilities, and intuitive talents that are required to perform this essential role.
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