Jonathan Fletcher of Hiscox Insurance talks about building a reusable change platform with Puppet that includes continuous integration and testing tools. His teams have seen a radical increase in the pace of change, going from a half-dozen deployments in a 10-week change cycle to as many as 50 deployments per week! Deployments used to be big events, and are now routine non-events.

In this interview, Jonathan also describes:

• How the increased pace of change allows Hiscox to maintain a competitive advantage in its market: niche specialist insurance.

Finally, Jonathan talks about the fact that some of Hiscox's most difficult changes have been cultural, underlining the importance of plenty of communication and demonstrating success with a proof of concept. Puppet has brought software development best practices to Hiscox's operations teams, and Jonathan talks about how that's changed behavior and helped to cultivate a collaborative DevOps culture.

• Read Jonathan's blog post about how he implemented DevOps at Hiscox.