THIS IS BOB’S WORLD… 
THERE’S NOTHING WRONG WITH YOUR CLOCK OR SMARTPHONE… I’M COMING IN LATE.
A COMMENTARY ON WHY CONSUMER PROCESSES INTENDED TO SAVE EVERYONE TIME… ACTUALLY COST TIME… FOR BOTH THE CONSUMER… AND THE STORE… IN A MINUTE.

THIS IS BOB’S WORLD… THERE’S NOTHING WRONG WITH YOUR CLOCK OR SMARTPHONE… I’M COMING IN LATE. A COMMENTARY ON WHY CONSUMER PROCESSES INTENDED TO SAVE EVERYONE TIME… ACTUALLY COST TIME… FOR BOTH THE CONSUMER… AND THE STORE… IN A MINUTE.

UPDATE 3/29/2023 Store process to speed up slows down customer experience

Bob's World was a weekday morning feature September through May for four years.

Veteran New England broadcaster Bob Welch shares one unique story each morning from the many newspapers he reads in the early hours. 

Bob's World ended its run on Friday, September 13, 2024 after four seasons

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Bob's World was a weekday morning feature September through May for four years. Veteran New England broadcaster Bob Welch shares one unique story each morning from the many newspapers he reads in the early hours. Bob's World ended its run on Friday, September 13, 2024 after four seasons

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UPDATE 3/29/2023 Store process to speed up slows down customer experience

UPDATE 3/29/2023 Store process to speed up slows down customer experience