When evaluating technology strategies for collections and recoveries systems, organisations often find themselves at a crossroads: should they upgrade their incumbent collections system or implement a new one altogether?

While the instinct to stick with a familiar vendor is understandable, it may not always be the best debt collection software for you. In fact, implementing a new platform can, in many cases, be as simple (or even simpler!) than a collections system upgrade, and it could offer significant benefits.

In this episode, we take you through what you should bear in mind when making this important decision.