Max: Hello and welcome back to the Recruitment Hackers Podcast. I’m your host Max Armbruster and today on the show, somebody south of where I am, all the way down in Perthestow in Sydney, Miss Mrs. Kelly Van Nelson, Managing Director at Adecco Australia. Welcome to the show, Kelly.

Kelly: Thank you, Max. It’s great to be here today.

Max: Pleasure to have you, and Kelly how do you end up as a Managing Director? I’m not gonna ask you to introduce Adecco because if you don’t know Adecco, you’re on the wrong podcast. because you should as number one brand in the world and well I’m sure it’s got a different strength in different markets. It’s pretty well-known worldwide. I couldn’t think of a geography where it isn’t. So, I assume that the business in Australia is also quite wide-ranging from tech to you know more office temporary staff and everything in between?

Kelly: Yes, it is. We have the Adecco group and all of the brands represented in Australia which Adecco is workforce solutions, but we do have all-tech solutions and we do have talent solutions which is our placements and upscaling and rescaling too. So yeah, the full complements of the Adecco group is here on the ground, in and around Australia.

Max: And Australia is in the news right now for all kinds of reasons, mainly because it’s impossible to come in and out of it. Has that been we’ll talk later about how that’s affected your team, but from the business standpoint, is it been good or bad for business?

Kelly: I would say it’s been good for business, challenging absolutely, and we have to very rapidly pivot our operations and elements of the business to leverage the opportunities, but nevertheless, it’s actually been good for our business for a number of reasons. We can dive into them if you like but I would say definitely positive impacts.

Max: That’s great to hear. I’ve recently had on the show someone who’s taught me about having to repurpose. Half of her team to do something other than recruitment in 2020 and I hope I wasn’t too traumatic for the team down under. And sounds like things are good so we’ll find out what well what you can share with us there. But before we go there if you could share with me and the audience were how you ended up where you are today because you don’t sound Australian so I think it must have been a long road. 

Kelly: It’s been a long road. Twenty-seven years in the recruitment and workforce solutions based on the technology in the street. Started out in Northern England as you can probably guess from the accent. But yeah, I moved around the world in the industry, lived in South Africa, Edinburgh, London, and many years in Perth and Western Australia in my early years of my career with the Adecco Group in the technology brand which is Modis. And two and a half years I go I moved to Sydney with the family and moved into the Managing Director role of Adecco. So yeah, been around a little while and seen a hugely changing industry that we work in which is actually exciting, no two days are ever the same. 

Max: Yeah, it attracts a good bunch of people who end up in recruitment. People who are empathetic and hardworking generally, but empathetic and hardworking may not be enough anymore. There’s there are new skills required to survive in this dog fight. Can you elaborate on how you know those new changes have affected the composition of your team and you know what are people that have done well and those who have lagged behind?

Kelly: Yeah, we definitely see it man, not just in our own business but with our own customer base for different sets of core skill sets. Resilience is the one we’re always seeking and with that comes the ability to adapt and change and embrace change. And the resilience is not just from COVID but from the changing sort of industry that we work in and the rapid scaling of technology and the different demands of you know the global economy. So for me, resilience is the number one thing I look for when I when we are interviewing for new personnel to build a high-performing team. And when we have people in the business, the most successful recruiters and broader team members that I see who really have a good long career and good long tenure and great success would be the ones who have this aptitude for lifelong learning. Always looking to gain new skills, always looking at what’s next not what’s happening today, and being very very open to self-investment in their own skillset and you know personal capability in achieving personal best. So yeah, I would say having a huge aptitude for upscaling, rescaling, and lifelong learning is really critical right now. 

Max: And now to be able to assess resiliency in the course of a couple of interviews is sounds like mission impossible. I can’t even think of a psychometric or competent assessment task that would get you there either. Intuition, career history, what are some of the good data points you can base those decisions on?

Kelly: Yeah, definitely I probe a lot and run scenarios even with people that we’re interviewing who don’t come from the industry or don’t bring a huge amount of experience, or they might be a graduate friend or for instance in early career. I tend to put some scenarios on the table around what has been a challenging circumstance that you’ve faced and how have you overcome an obstacle. And you know just different types of people like to self-manage and yeah just really probe around those examples and you can tend to you know to find what you’re looking for in individuals who have risen above obstacles and removed roadblocks. So yeah, it’s definitely something I’ve spent a lot of time on during an interview process probing on that one. 

Max: Yeah.

Kelly: Yeah. I think I think the recruitment industry as a whole now is asking for this whole broad range of soft skills. You know if you look before what would be the core skills of recruiters, it would be probing on ability to meet targets and ability to sell, and you know customer skills on the telephone and all of the things that go with sort of a sale skill set or you know maybe a call center skill set. Whereas now it’s really about these inner skills that you know can really set you apart when the going gets tough. 

Max: Yeah, it’s about this lifelong learning, reinventing yourself a few times, and I think I wouldn’t do very well in an interview. I’ve had my first of of of you know conflicts and difficulties, but you know the human brain I just kind of erased it all. I don’t even, once it’s once the when the challenge has been overcome I kinda tend to forget about it and pretend it never happened. That’s maybe why I wouldn’t do such a..I wouldn’t be such a good recruiter. Maybe that’s unique skill set for an entrepreneur. 

Kelly: You’d be surprised. We could make a recruiter of you yet I think. We could make good recruiters of most people. Yeah

Max: Thank you. That is a fine compliment. Great so so one change that recruiters and white-collar workers all over the world have had to take in is this hybrid work environment. 

Kelly: Yeah.

Max: And and so I don’t know how many people you managed in Australia and how big the team is but I’m sure you’ve had to some turnover with people who are either fed up with working from home or fed up with going to the office, one way or the other. It’s very hard to please everybody. How is how do you know work around these challenges?

Kelly: I think for us it’s just again about being adaptable. We were very lucky in that when the first wave of the pandemic really took foothold in Australia, we were very well-positioned to rapidly move to work from home. We ran an overnight test done pretty much within 24 hours. We had moved our entire operations to virtual working and that was right across the country, which was quite ext...