Unboxing Ecommerce: Operations Behind Online Brands

Urban Outfitters


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James and Jennifer order from Urban Outfitters and James falls apart.

Why Urban Outfitters?  They are a sophisticated family of demographic-oriented businesses.


Research included these sources
:

  • URBN:  https://www.urbn.com/home
  • Wikipedia:  https://en.wikipedia.org/wiki/Urban_Outfitters
  • Financial Times:  https://markets.ft.com/data/equities/tearsheet/profile?s=URBN:NSQ
  • Global Data:  https://www.globaldata.com/company-profile/urban-outfitters-inc/
  • Salesforce Buys Krux for $700 Million:  https://www.businessinsider.com/salesforce-buys-krux-for-700-million-2016-10
  • Skimlinks is acquired by retail marketing platform Connexity:  https://techcrunch.com/2020/05/28/a-12-year-journey-ends-as-skimlinks-is-acquired-by-retail-marketing-platform-connexity/
  • Taboola Completes Acquisition of Connexity:  https://connexity.com/taboola-closes-connexity-acquisition/

 

Sites Mentioned:

  • UO MRKT:  https://www.urbanoutfitters.com/uo-mrkt-faqs
  • Rakuten - https://www.rakuten.com/:  Cash Back, deals and shopping rewards on the world’s largest selection of products and services.
  • Clarity by Microsoft - https://clarity.microsoft.com/:  Clarity is a free tool that captures how people use your site. Setup is easy and you'll start getting data in minutes.
  • Qualtrics - https://www.qualtrics.com/:  Experience Management (XM) software.
  • Krux (now Salesforce Data Cloud for Marketing) - https://www.salesforce.com/products/data-cloud-marketing/?mc=DMP:  Activate your customer data with Data Cloud for Marketing.
  • Skim Links - https://skimlinks.com/:  Skimlinks affiliates product links from commerce content.

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Have a brand/shopping experience you want us to review? Send us a message at [email protected]

Connect with James Marks:
www.linkedin.com/in/jameslmarks
www.withtrivial.com

Connect with Jennifer Yates:
www.linkedin.com/in/jenniferayates
www.workwithroux.com
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Coverart imagined and designed by our friend, Melissa Dettloff
www.melissadettloff.com

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Unboxing Ecommerce: Operations Behind Online BrandsBy James Marks and Jennifer Yates