Coffee with Product

Use Empathy to Understand Customer Gaps with Elliott White


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Tune in to listen to Elliott White, Head of Product at TangoCard.com, share the stories behind some of his best product wisdom & career tips for new and aspiring/pivoting product managers.

Elliott's product wisdom & career tips discussed in this episode

  1. To be a really good product manager, you really need to be a good product manager, not a good engineer, not a good salesperson, not a good marketer, etc
  2. A bunch of little features that don't align with your company vision & strategy can paint you into a corner later on 
  3. Use empathy to understand your customers' gaps in order to build the solutions they need to be successful
  4. Three-legged stool question, are we addressing feasibility (engineering), viability (pm), usability (design)
  5. Indulge yourself in solution exploration
  6. KISS - keep it simple silly - you don't have to build all the things

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#productmanagement #breakintoproduct #pivottoproduct #productmanagementcareeradvice

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