Wednesday, November 6, 2019

We've used journey maps to track the customer experience, the visitor experience, and our online users. But how about inside your organization? Do you find yourself in endless meetings where departments talk about process, or defend processes, and want to work together but can't figure out how? This session will show you how we used journey mapping across seven departments, with a whole bunch of people in the room, and came out with empathy, understanding, and a list of action items! Learn how to facilitate a meeting like this and be a change-agent at your organization.

Session Type60-Minute Session (Professional Forum or Hands-on Demonstration)

TrackExperience

Key OutcomesAfter attending this session, participants will be armed with a recipe for going back to their organizations and gently leading cross-disciplinary departments into a journey-mapping process that will lead to happier, more productive departments.

Speakers

Session Leader : Liz McDermott, Head, Web & New Media at the Getty Research Institute, Getty Research Institute

Co-Presenter : Andra Darlington, Head of Special Collections Management, Getty Research Institute

Co-Presenter : Tracey Schuster, Head of Permissions and Photo Archive Services, Getty Research Institute