One MSP told us what happens to their support queue after switching to usecure: their phishing and training tickets basically dried up.

Nothing left to fix, nothing left to chase.

That's the thread running through this month's episode, alongside a first look at the question every MSP is about to get asked more often: are we actually safer?

Patrick Kekonius, Director of Sales at a Gothenburg-based MSP, joins us in a brand new segment, In Their Words, to break down exactly what changed in his support queue since bringing usecure in.

It's the clearest proof point we've had on the show yet that reducing human risk also means reducing admin.

We've also got Product Leader Kris Zentek back for Part 2 on uHealth, live now in the platform, built to answer the "are we actually safer" question with more than a training completion report.

Leah Kizzy Winward-Peirson, the original creator of Cyberto, takes us inside the animation studio for the first time to explain how a one-minute video in 2019 turned into a full animated universe, still 100% hand-drawn with zero AI.

And Jordan is back with a marketing hack MSPs can run in October without weeks of prep.

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Enter the competition here: ⁠⁠https://usecure.io/2026-monthly-prize-draw⁠⁠

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The usecure Show is a monthly series for MSPs covering phishing trends, platform updates, and practical tips to reduce human risk for your clients.

Follow us on LinkedIn: https://www.linkedin.com/company/usecure/

We just launched a new product category: Human Risk Intelligence.In this episode, the founder of usecure explains why security awareness training alone can't keep up with today's threats, and how usecure now combines its own platform data with risk signals from tools like Microsoft 365 and Google Workspace to give partners the full picture.

In this episode:

• Charles Preston (Founder & CEO) on the story behind Human Risk Intelligence
• Kris Zentek (Chief Product Officer) on the four pillars behind uHealth
• Molly McManamon (Head of Sales Development) on selling human risk to your clients
• Kerryn Zendera's roundup of the latest usecure blog content

• This month's giveaway: an Xbox Series X, open to usecure billing partners
• Jordan Hayward, on where to find usecure this October: Pax8 Beyond (Copenhagen, 18–20 Oct) and MSP Global (Porto Ventura, 21–22 Oct)

Enter the competition here: https://usecure.io/2026-monthly-prize-draw

The usecure Show is a monthly series for MSPs covering phishing trends, platform updates, and practical tips to reduce human risk for your clients.

Follow us on LinkedIn: https://www.linkedin.com/company/usecure/

In June 2014 Daniel Welling sold the MSP he'd spent 12 years building.

He ran to the train station and went to Le Mans for the weekend. He thought he was done. He wasn't.

What followed was a year of identity loss, false starts in motorsport sponsorship, and the creeping realisation that the business he'd been desperate to exit had become the core of who he was. Mathias Zeumer from usecure co-hosts.

In this episode:

- Starting without a plan, and what he wishes he'd mapped out from day one

- The unsolicited approach, and why the first offer was never going to be enough

- Breaking the news to staff on a Saturday morning, and why Saturday

- The client who called it sharp practice, and why he wasn't entirely wrong

- "All I wanted was for my phone to stop ringing. Then it stopped ringing."

- Acquirers buy people, not technology

Daniel Welling, Co-founder, MSP Finance Team

https://www.mspfinanceteam.com

It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/

Shawn Freeman started TWT Group in Calgary in 2011. He had a computer science background and no idea how to run a business.

He figured it out. By 2020 he had 25 people and an offer on the table: go nationwide, acquire other companies, eventually go public. He said yes. They closed in January 2020, and COVID hit three months later.

He stayed three years, took a year off, then started Impactful MSPs, coaching the founders he used to be.

In this episode:

- Selling your MSP at 35, and why gut instinct beats the spreadsheet

- The announcement day, and the team members who were genuinely angry

- Why one package beats good-better-best- The fear that sits behind every major decision a technical founder makes

- What Would You Do? A boss pitching AI headcount cuts to clients as a value proposition

- "AI is only made of thoughts we've already had. Humans can have new ones."

Shawn Freeman, Founder, Impactful MSPs

https://www.linkedin.com/in/shawnfreeman-/

https://impactfulmsp.com/

It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/

Megan Killion took Cashfly from $2.5 million to $10 million in 18 months.

Then, the night before her vacation started, her COO pinged her on Slack about website traffic. She typed "I quit." She was weeks from being vested.

That's the confession. The episode is about everything underneath it: what it takes to sell something invisible, why most MSPs lose on price before the meeting starts, and what she learned from $550 million in deals. Lorna Burman from usecure co-hosts.

In this episode:

- Why discovery is the only sales skill that actually matters

- The race to the bottom, and why "we do IT" is the worst pitch in the world

- Tiering prospects: when to go manual, when to automate, when AI cold callers are garbage

- Hiring for grit over background

- Why your best case studies are buried in SharePoint and nobody's reading them

Megan Killion, Chief Consultant, Pisces Growth

https://www.linkedin.com/in/megankillion/

https://piscesgrowth.com/

It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/

Joe Burns spent eleven years building his first MSP, Pyranet, to a million in turnover.

He sold it, walked away, and built Reformed IT to the same number in three years. Same person, completely different result. The difference wasn't the tech stack or the team. It was pricing.

Joe gets honest about what sits underneath the framework: the fear, the cringe moments, and the conversation MSP owners have with themselves before a pricing meeting. Nihil Morjaria, CRO at usecure, co-hosts.

In this episode:

- The Seesaw Effect, and the accidental exit

- Start with the end, and price backwards from there

- The all-you-can-eat model, and why tiers and bolt-ons are off the table

- £43.54 of bad debt from £2.3 million in sales

- What Would You Do? An MSP owner caught on a hardware markup, watching the trust go

Joe Burns, Co-founder & CEO, Reformed IT | Founder, MSP Blueprint

https://www.linkedin.com/in/cyber-security-speaker-joe/

https://reformed-it.co.uk/

It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/

Culture doesn't just happen. Leave it to chance and the loudest voices in the room will build it for you.

Damien Harrison on how Bondgate IT went from an accidental, individual-led culture to something deliberate. The Harrison Assessment, the Spotify health check, Toyota's Andon cord, Radical Candor, and why promoting your best engineer into management is one of the most common mistakes an MSP can make. Lorna Burman from usecure co-hosts.

In this episode:

- Hiring for fit before skills

- What happens when your best engineer becomes a manager- The Spotify health check and the Andon cord

- Why culture needs an MOT rather than a launch

- The confession: a people management moment he kept putting off, and what the delay cost

- The Reddit question: your boss has checked out and there are no processes

Damien Harrison, Operations & Marketing Director, Bondgate IT

https://www.linkedin.com/in/damien-harrison/

https://www.bondgate.co.uk/

It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/```

Three people to over $1M in revenue, in 14 months.

That was James Davis's trade services business. Then he worked 100-hour weeks for ten straight weeks until he broke. He talks about the partnership that fell apart, why most business partnerships don't work, and what he sees going wrong in MSP businesses every day as founder of The TSP Advisory.

In this episode:

- "I just assumed everyone had the same drive"

- 100-hour weeks and the 3am warehouse moment

- Why recovery from burnout takes years

- Silent partners, leeches, and decision by committee

- What Would You Do? A vendor breaks a client's app, the MSP fixes everything, and gets fired the next day

James Davis, Founder & CEO, The TSP Advisory

https://www.linkedin.com/in/thejamesdavisaus/

https://thetspadvisory.com/

It's Always the Human, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/

A QR code asking you to scan and log in should never be trusted.

Nihil explains why QR phishing is rising: the code walks straight past your email filter and your network security, jumping from desktop to an unprotected phone. Then Kerryn rounds up the blog, including human risk intelligence and toxic combinations, Sela saves hours with default customer settings, Alex covers the Gmail phish alert button, and we announce the Switch 2 winner.

The usecure Show, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/

Make IT do less. Put the right tools, the right visibility and the right accountability in the right hands.

Johanna shows three ways to delegate training follow-ups, so IT isn't the only team chasing non-completers. Mathias and Cyberto run the phishing challenge on a bank-detail scam costing MSPs £40k an incident. Jordan has a marketing hack for getting meetings booked without begging for time. Plus new courses on Click Fix scams and screen-share security, and a Nintendo Switch 2 to win.

The usecure Show, hosted by James Steel. Brought to you by usecure, the Human Risk Intelligence platform.

https://www.usecure.io/