Gerry Gaffney spoke to Patrick Larvie, Google's Manager of User Experience Research.Patrick reveals Google's secret - rapid user feedback, early and often.He also talks about the influence of culture on technology.The book Patrick recommends is Karaoke Nights: An Ethnographic Rhapsody, by Rob Drew (tinyurl.com/2ewbft).There was also a reference to the Google Image Labeler (images.google.com/imagelabeler).Gerry concluded with a plug for Information & Design's usability training courses in Melbourne (infodesign.com.au/training/courseschedule.asp).Duration: 34:29File size: 5.92MB