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Using customer biometric data for a frictionless game-day experience with Christian Lau, LAFC.
Christian is Chief Technology Officer for Los Angeles Football Club (LAFC) and Banc of California Stadium. He's responsible for defining the technical vision of the organization, developing the strategy around the use of technology throughout operations, and managing the implementation of technology across the enterprise.
On today’s episode we discuss how in a town famous for traffic and entertainment, LAFC are not necessarily competing against other teams in the area but the city itself. Which means the focus is all about making the customer’s experience as frictionless as possible. Christian shares some of the advanced tech they're using to make this frictionless experience a reality including biometric sensors and cutting edge high-speed fibre infrastructure.
More episodes and shownotes: https://sportstechfeed.com/
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By STWS
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Christian is Chief Technology Officer for Los Angeles Football Club (LAFC) and Banc of California Stadium. He's responsible for defining the technical vision of the organization, developing the strategy around the use of technology throughout operations, and managing the implementation of technology across the enterprise.
On today’s episode we discuss how in a town famous for traffic and entertainment, LAFC are not necessarily competing against other teams in the area but the city itself. Which means the focus is all about making the customer’s experience as frictionless as possible. Christian shares some of the advanced tech they're using to make this frictionless experience a reality including biometric sensors and cutting edge high-speed fibre infrastructure.
More episodes and shownotes: https://sportstechfeed.com/