The full interview with Jimmy Hosang from TMAC (The Modular Analytics Company). Here Jimmy talks about the importance of voice communication, in building customer trust, together with some of the analytical approaches that can be overlayed to create even better outcomes. Voice firmed has an important place in the future for contact centres.More insights and videos at https://www.ro-ar.com

The full interview with Jimmy Hosang from TMAC (The Modular Analytics Company). Here Jimmy talks about the importance of voice communication, in building customer trust, together with some of the analytical approaches that can be overlayed to create even better outcomes. Voice firmed has an important place in the future for contact centres. More insights and videos at https://www.ro-ar.com

Using data to create customer trust

We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.&nbsp; We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

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We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.  We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

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Using data to create customer trust

Using data to create customer trust