Welcome to Mining Your Own Business Podcast. Each episode will bring in data and analytics gurus from around the world as they regale us with their data analytics stories and enlighten us with their secrets for how to turn data into actionable insights.

In this episode we are joined by Jay Lanterman, Senior Manager, Operations Performance Analytics & Insights at InterContinental Hotels Group (IHG).

In this podcast, Jay shares how data analytics is being applied in the hospitality industry to create operational efficiencies. Evan and Jay discuss some of the specific project areas where analytics can be applied and how teams can work together to across the business to ensure lasting impact.

They also discuss the impact COVID had on everything from customer experience data to demand data and how they think about forecasting moving forward.

Key Takeaways
How data analytics is being applied in the hospitality industry
How teams can work with other functions, across business units, and with franchises
How to convey insights to non-technical stakeholders to encourage implementation
How to think about forecasting as we come out of COVID

 
Quotes
That's what analytics is for, it is to guide the business and help them focus rather than tackling everything all at once. - Jay

if I had a magic wand, it would be great if we all use the same system and we could get the cleanest data and everyone would operate on it and set it perfectly - Jay
 
Featured in this episode
Evan Wimpey
Director of Analytics Strategy at Elder Research.
Company website: www.elderresearch.com
Linkedin: https://www.linkedin.com/in/evan-wimpey-40469b47
 
Jay Lanterman 
3rd degree connection
Senior Manager, Operations Performance Analytics & Insights at InterContinental Hotels Group
Linkedin: https://www.linkedin.com/in/Jay-lanterman-36641b86
Company Website: https://www.ihgplc.com/en/
 
Chapters
00:00 Intro
01:16 Jay’s background
03:06 Projects and types of data in hospitality
06:00 Challenges of accessing data from franchises
08:30 The value of the data architecture team
10:04 Collaborating with teams across the business
11:58 Putting the recommendations into action
15:01 The challenge to conveying insights to non-technical stakeholders
20:06 Getting data from the "front lines"
22:38 Forecasting post-COVID
25:57 If there was a magic "analytic success" button, where would Jay use it at IHG? 

Find more show notes, transcripts, & more episodes at:
https://www.elderresearch.com/resource/podcasts/