What would you do if you were in charge of managing the real estate portfolio of one of the largest corporations in the world? How would you most effectively manage service tickets for 756 commercial buildings and campuses across 100+ countries? Luckily you don't have to imagine what's that like as our guest today, Patrick McDonald does just that. To help him manage the maintenance of Microsoft's Global Real Estate portfolio, he utilizes Dynamics 365 Field Service for effective, timely and intelligent service ticket management. Listen to this week's BONUS episode on how Microsoft is using Microsoft Dynamics 365 Field Service.

 

Episode Topics:

• Microsoft Real Estate & Facilities
• Microsoft's Global Real Estate Portfolio
• How Microsoft uses Dynamics 365 Field Service

 

Useful Resources:

• Dynamics 365 Field Service
• Microsoft campus rebuild, Redmond

 

About Patrick McDonald:

Patrick McDonald is currently a Director - Real Estate & Security Technology at Microsoft and brings an extensive background in real estate operations with experience in project management, real estate technology, and operations. Patrick currently manages global infrastructure within Microsoft Real Estate and Facilities Center of Excellence. His current responsibilities within the COE include, Global CSAT, Global Lease Administration, Global Data & Reporting and Global Contract Management.

 

Patrick joined Microsoft in September of 2012 as part of Microsoft RE&F Center of Excellence. Patrick’s strengths are in the area of project management and process improvement as well as a comprehensive knowledge of corporate real estate organizations from his past roles.  

 

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