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Using Journey Based Tech Design with Kathleen McNair
Amit talks to Kathleen McNair, CEO of North America at COPC, about fixing customer friction in your systems rather than with individuals, designing journey-based tech for CX, how to leverage GenAI for maximum customer satisfaction, and more.
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By Full Potential SolutionsAmit talks to Kathleen McNair, CEO of North America at COPC, about fixing customer friction in your systems rather than with individuals, designing journey-based tech for CX, how to leverage GenAI for maximum customer satisfaction, and more.