After experiencing a pain point in customer communication, HelpScout founders identified a need for a product that serves small businesses. They’ve scaled from 10 to 100+ in the last 5 years using a 12-step remote hiring process and fine-tuning everything from setting new employees up for success in the onboarding phase to making terminations as clear and kind as possible.

You can find Becca online @rvannederynen on Twitter, on LinkedIn, and at www.helpscout.com. 

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