Business901

Using Lean in Professional Services


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Dr. Sami Bahri was my guest this week on the Business901 Podcast. In 1996, Dr. Bahri read "Lean Thinking” by James Womack and Daniel Jones, and started implementing Lean Management principles in his dental office. He is the first dentist known to utilize Lean Management techniques to continuously improve the delivery of quality dental care. Dr Bahri has been called “The Leanest Dentist on the Planet.” This implementation has benefited patients, employees, dental laboratories, suppliers, etc. In 2006, Bahri Dental Group provided the same amount of dental treatments as 2005, but needed 40 percent less resources, thanks to the application of “Lean Dental Management.”
In March of 2009, Dr Bahri wrote Follow the Learner: The Role of a Leader in Creating a Lean Culture, published by the Lean Enterprise Institute. He lectures nationally and internationally to share his experience on implementing lean management in the dental practice.
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Business901By Joe Dager