In this episode, I invited my friend Dan who works as a Lead Frontend Engineer at Smallpdf to share his experience and stories about how they use data and support tickets to make a better product. Dan is a superb engineer who is also very experienced in UX - the best of both worlds :)

You will hear lots of first-hand stories with actionable tips and tricks. Here's what we will cover:

• How a data-driven process looks like in action
• How to use support tickets to build better features
• UX is NOT the sole responsibility of designers
• Discuss the pros and cons of freemium models

If you want to learn more about Smallpdf, check out there website (tons of free tools to help you work with documents): https://smallpdf.com