When you've identified a problem in your facility as well as the root of its cause, how do you create a course of action to correct it? In this final discussion in our three-part series on the Quality Assurance and Performance Improvement (QAPI) process, we'll talk about how to make lasting change using the Plan, Do, Study, Act (PDSA) method.

We're joined by Patty Austin, quality improvement specialist at Quality Insights. If you want to reach Patty directly, you can call Quality Insights at 1-800-642-8686 and ext 7633. You can also contact her via email at [email protected].

Watch the animated QAPI video discussed in today’s episode.

Listen to Part 1 and Part 2 of this series, “Using QAPI in Nursing Homes"
- Part 1: Brainstorming
- Part 2: Root Cause Analysis (RCA) 

Check out our other interviews by visiting qualityinsights.org/qin/multimedia.  

This material was prepared by Quality Insights, a Quality Innovation Network - Quality Improvement Organization under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. Publication number 12SOW-QI-GEN-081822-CC-A