TalkTalk is the UK’s leading value telecommunications company with a strategy to become the UK’s most recommended connectivity provider. We need to intelligently use real-time data, analytics and automation in order to create a step-change improvement in customer experience and realize cost savings. This presentation explains how Splunk has helped us to use real-time network telemetry data to detect network problems, significantly improve the customer experience, and save TalkTalk money.

Speaker(s)
Matthew Wood, Head of TalkTalk Labs, TalkTalk
Paul Emmett, Head of Network Operations, Talk Talk

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1953.pdf?podcast=1577146226

Product: Splunk Enterprise

Track: IT Operations

Level: Good for all skill levels