Digitalist

Using social to streamline customer interactions


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Hello. This is your daily Digitalist insight, brought to you by SAP. Today, we’re looking at another company that uses digital tools to meet their audience online. Mohawk Industries became an $8 billion dollar flooring manufacturer by relying on customers to physically visit its dealers’ retail locations to see, touch, and feel the carpet, hardwood, laminate, or tile they planned to purchase.
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DigitalistBy SAP