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Using the Net Promoter Score as a measure of Goodwill
The Net Promoter Score (NPS) is a survey tool used by many businesses – large and small – to measure customer satisfaction levels. In this edition of the Vantage Performance Podcast Michael Fingland explain to Phil Dobbie how the tool can also be used to value a business. It provides a useful snapshot of how valuable a customer base is – essential for companies looing to buy or sell a business.
YouTube: https://www.youtube.com/c/MichaelFingland
Linkedin: http://linkedin.com/in/michael-fingland-34a09b3
Website: https://www.vantageperformance.com.au/
YouTube: https://www.youtube.com/c/MichaelFingland
Linkedin: http://linkedin.com/in/michael-fingland-34a09b3
Website: https://www.vantageperformance.com.au/
See omnystudio.com/listener for privacy information.
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By Turnaround Management and Business ResilienceThe Net Promoter Score (NPS) is a survey tool used by many businesses – large and small – to measure customer satisfaction levels. In this edition of the Vantage Performance Podcast Michael Fingland explain to Phil Dobbie how the tool can also be used to value a business. It provides a useful snapshot of how valuable a customer base is – essential for companies looing to buy or sell a business.
YouTube: https://www.youtube.com/c/MichaelFingland
Linkedin: http://linkedin.com/in/michael-fingland-34a09b3
Website: https://www.vantageperformance.com.au/
YouTube: https://www.youtube.com/c/MichaelFingland
Linkedin: http://linkedin.com/in/michael-fingland-34a09b3
Website: https://www.vantageperformance.com.au/
See omnystudio.com/listener for privacy information.