When it comes to the world of feedback, the avenues for collecting and analysing feedback have expanded to a truly staggering degree. But it’s not only customer feedback that can make or break a company; how do you use feedback within your organisation to spur your employees forward? Rajiv Lamba, founder & CEO of customer experience management software SurveySensum discusses that and more.

Image Credit: Shutterstock | 13_Phunkod