In Part 1 of this 3-part series, Joel Storrow's interviews RJ Mozeley, one of McGill's talented wastewater collection and water distribution engineers, on the effects of COVID-19 on utility systems throughout North Carolina. Even though communities are faced with some challenging times, RJ highlights the opportunities available to those operating these systems and reminds us that this is the perfect time to plan, forecast, and re-prioritize for success.