This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers.

Practitioner Stories

You can follow the team on twitter at @PractitionerSt1

The Practitioner Stories Team Contact Info

Angela Orviz, twitter - @Artmadillo

Serena Nüsing, twitter - @SerenaNusing

Stéphanie Krus, twitter - @StephanieKrus

Vinishree Verma, twitter - @Vinishreee

Send us your thoughts and comments or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption.

SA's Metaverse research

David MacQueen on LinkedIn

Send us your thoughts and comments on the metaverse or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favorite experience with in-air gestures.

SA Research on gestures

Send us your thoughts and comments on in-air gestures or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future.

Chirag Upadhyay on LinkedIn

Chirag's research

Send us your thoughts and comments on gaming UX or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way.

Dr. Gary Burnett on LinkedIn

Article by Gary on Nottopia

Send us your thoughts and comments on the metaverse or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Join Lisa, Diana, and Chris as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and what can we learn from this research effort in the future? In condensed soup, find out the teams' aspirations for their own avatars.

Avatar-Mediated Communication in Social VR: An In-Depth Exploration of Older Adult Interaction in An Emerging Communication Platform

CHI 2021

CHI 2022

Send us your thoughts and comments or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Certain streaming services are in the news lately for being burning through huge amounts of cash in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed Soup, they talk about their favorite streaming experiences.

Send us your thoughts on improving the user experience for streaming services, or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting.

Dr. Ghatnekar on LinkedIn

Link to Dr. Ghatnekar's research

SA research on remote health and wellness monitoring

Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what universities need to think about if adopting this type of model.

Duncan Stephen on LinkedIn

User Experience Service at The University of Edinburgh

Send us your questions by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a brain-computer interface.

Brain-Computer Interfaces: Vendor Profiles

Brain-Computer Interfaces: Consumer Perceptions

Di O'Neill on LinkedIn

Send us your thoughts on brain-computer interfaces, or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice