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UX:WX – Mapping the customer journey, integrating AI and empathising with workplace users
Join us in an exploration of the design thinking process and applying UX principles to development of the workplace experience. Will describes how he uses empathy, Customer Journey Mapping and the integration of AI to create a happier workplace.
Bio:
Will Easton is all about designing experience. With 17 years in the workplace industry, he focuses on true user-centric research and design thinking methodologies. His career has taken him through both public and private sectors, enabling him to understand
the pain points of the physical and digital touch points defining employee experience.
A positive disruptor, storyteller, innovator, and part-time punk. Will’s unique approach to the world of work helps unlock new opportunities for teams and their organisation.
#EmployeeExperience #UX #Design #CustomerJourney
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By Guy OsmondJoin us in an exploration of the design thinking process and applying UX principles to development of the workplace experience. Will describes how he uses empathy, Customer Journey Mapping and the integration of AI to create a happier workplace.
Bio:
Will Easton is all about designing experience. With 17 years in the workplace industry, he focuses on true user-centric research and design thinking methodologies. His career has taken him through both public and private sectors, enabling him to understand
the pain points of the physical and digital touch points defining employee experience.
A positive disruptor, storyteller, innovator, and part-time punk. Will’s unique approach to the world of work helps unlock new opportunities for teams and their organisation.
#EmployeeExperience #UX #Design #CustomerJourney