V3B Internet of Things

V3 009: Creating Excellent Customer Experiences


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Join host Shelly Kramer, CEO of V3 Integrated Marketing, along with guest Kristopher Nielsen, eCommerce Manager for Aristocrat Motors and Mercedes-Benz of Kansas City, for this week’s edition of V3 - The Internet of Things podcast as they discuss how how the fast paced luxury retail environment creates an excellent customer experience and engages a very diverse online community.

Some of what we’ll discuss includes:

  • Creating engaging content for existing owners and aspirational buyers.
  • Taking social media beyond just “selling cars” to creating lifelong relationships.
  • Responding quickly to customer service issues via social media and other channels.
  • Creating an environment that “wows” customers.
  • V3 - The Internet of Things podcast was created to explore things that matter to marketers today and to help provide actionable advice and strategic help that they can immediately put into action in their own businesses. We focus on both the B2B and the B2C space and are all about helping businesses leverage the Web for growth and profitability. Every week, Shelly and her crew will interview top business leaders and strategists in the areas of technology, content and social marketing and strategy, social selling and online marketing to discuss what’s working for them and explore how you can apply the same strategies to take your business to the next level.

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    V3B Internet of ThingsBy Shelly Kramer