Denise Hynes, PhD, MPH, Director of the VA Information Resource Center in Hines, IL; C. Leo Greenstone, MD, Associate Chief of Staff for Ambulatory Care with the VHA Office of Community Care; Michelle Mengeling, PhD, Affiliate Investigator with HSR&D's Center for Comprehensive Access & Delivery Research and Evaluation in Iowa City, IA; Amy Rosen, PhD, Research Career Scientist with HSR&D's Center for Healthcare Organization and Implementation Research in Boston, MA; Megan Vanneman, PhD, MPH, of HSR&D's IDEAS 2.0 Center of Innovation in Salt Lake City, UT; and Todd Wagner, PhD, Director of HSR&D's Health Economics Resource Center in Menlo Park, CA share a conversation about how operations and research are working together to better understand how Veterans use VA community care.