Vaibhav Chhatani is a technical architect and community lead for a citizen development program. Vaibhav shares insights into his journey from SharePoint to low-code/no-code solutions, focusing on how tools like PowerApps and Power Automate empower non-IT staff to create and automate workflows. They discuss the transformative impact on roles, such as reducing manual tasks for an inventory manager. Additionally, Vaibhav elaborates on the importance of proper onboarding, continuous training, and the growing need for governance as citizen development scales within organizations. Learn about real success stories and the future direction of citizen development in this insightful conversation.