Exploring the Values of the Slack Product: Part One

In this episode, James Sherrett delves into the starting values of the Slack product and how those values evolved over time. With personal anecdotes and a model of technology from Ursula Franklin's The real World of Technology, James focuses on 3 values of "the system of Slack": default to trust and openness, a shared reality and compassion through service. How were each of these connected to Slack's design and reflecting the original team’s work philosophy? Then, how did they change over time?

00:00 Introduction: The Values of Slack

00:59 The shift to product values

02:01 Personal reflections and Dublin insights

03:55 Technology and its broader context

07:40 The System of Slack

09:20 3 values of the System of Slack

09:49 Default to trust and openness

12:35 A shared reality through channels

15:07 Delivering compassion through service

19:50 Adapting to larger customers

21:10 What to expect in part 2

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