How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:

1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!

2. Identify what customers really need to ensure their experiences are positive.

3. A smile and politeness go a long way to improving the experience for your clients.

Download the transcript here:

Contact Claire here

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