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Vance Morris - Understanding Disney’s Process for Customer Service
Vance Morris is a former Disney leader, Disney and customer experience strategist, and international speaker. He has built his career on the tenets of Disney’s brand of service. He’s spent the past 10 years sharing the insider secrets for a customer and guest service experience that works like magic. After a decade with Disney, he’s put those same principles to use in his own position as President and Owner of Chesapeake Service Solutions, which owns multiple chem-dry franchises on the U.S. east coast. Vance has been featured on NBC, CBS, FOX, and more.
In this episode…What can ruin even the best product or business out there? Poor customer service. Creating a valuable customer service experience is crucial for long-term success, ensuring repeat customers who will be loyal to your brand. It’s what separates some of the largest companies in the world from middling businesses.
Among those titans is Disney, known for their thorough customer service. Vance Morris worked for them for almost a decade and learned many of their secrets and techniques. He’s implemented those same principles at every position since. Now, he spends much of his time as a customer experience strategist, helping others understand what great customer service truly looks like.
In this episode of the ListenUp! Podcast, Dr. Mark Syms talks with Vance Morris, former Disney leader, Disney and customer experience strategist, and international speaker, about Disney’s approach to customer service and what every business can learn from it. They start with Vance’s own time at the company and the universal points that he took away from his experience. Then, they go into the importance of training, how to learn from your employees, and why you need a clear mission for your company.
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By Dr. Mark Syms
5
66 ratings
Vance Morris is a former Disney leader, Disney and customer experience strategist, and international speaker. He has built his career on the tenets of Disney’s brand of service. He’s spent the past 10 years sharing the insider secrets for a customer and guest service experience that works like magic. After a decade with Disney, he’s put those same principles to use in his own position as President and Owner of Chesapeake Service Solutions, which owns multiple chem-dry franchises on the U.S. east coast. Vance has been featured on NBC, CBS, FOX, and more.
In this episode…What can ruin even the best product or business out there? Poor customer service. Creating a valuable customer service experience is crucial for long-term success, ensuring repeat customers who will be loyal to your brand. It’s what separates some of the largest companies in the world from middling businesses.
Among those titans is Disney, known for their thorough customer service. Vance Morris worked for them for almost a decade and learned many of their secrets and techniques. He’s implemented those same principles at every position since. Now, he spends much of his time as a customer experience strategist, helping others understand what great customer service truly looks like.
In this episode of the ListenUp! Podcast, Dr. Mark Syms talks with Vance Morris, former Disney leader, Disney and customer experience strategist, and international speaker, about Disney’s approach to customer service and what every business can learn from it. They start with Vance’s own time at the company and the universal points that he took away from his experience. Then, they go into the importance of training, how to learn from your employees, and why you need a clear mission for your company.