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Vantiv O.N.E. Podcast, Episode 3: Do You Know What Your Customers Think About You?
Mark Heisten (Vantiv) and Brian O’Connor (MaritzCX) discuss the critical importance of facing your customer’s opinions of…YOU. Over the past 50 years, there have been several metrics that companies have used to measure their customer’s satisfaction. In the last 20 years, perhaps the most widely-known metric is the Net Promoter Score (NPS), which has been … Continue reading Vantiv O.N.E. Podcast, Episode 3: Do You Know What Your Customers Think About You?
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By Worldpay from FISMark Heisten (Vantiv) and Brian O’Connor (MaritzCX) discuss the critical importance of facing your customer’s opinions of…YOU. Over the past 50 years, there have been several metrics that companies have used to measure their customer’s satisfaction. In the last 20 years, perhaps the most widely-known metric is the Net Promoter Score (NPS), which has been … Continue reading Vantiv O.N.E. Podcast, Episode 3: Do You Know What Your Customers Think About You?