We talk about how customer value and customer experience are intertwined. I ask JJ to react to my customer experience classification system.
Learn more about your ad choices. Visit megaphone.fm/adchoices

We talk about how customer value and customer experience are intertwined. I ask JJ to react to my customer experience classification system. Learn more about your ad choices. Visit megaphone.fm/adchoices

VC 006 Customer Experience: Jacqueline Jasionowski

Customer-perceived value drives all commercial activity, from deciding to click a link, to accepting a requested sales appointment, all the way to the final buying decision. We discuss uncovering value, developing value in a customer’s mind, selling value, and pricing to that value. Value Focus is a whole-company effort: Connect everyone in your organization to their role in creating and delivering customer value — in order to elevate your company’s performance...and your people’s careers.

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VC 006 Customer Experience: Jacqueline Jasionowski

VC 006 Customer Experience: Jacqueline Jasionowski