A velociraptor and the hum of robots greet robotics expert John McElligot on his arrival at a hotel in Tokyo run by a single person and a crew of robots.

The absence of human interaction propels him to discover why he seeks out interactions with the local bartender and others in the community.

In this fifth episode of The Guest Cast, hosts Andy and Tyann discuss the importance of human touch in guest interaction as technology rapidly increases in hospitality.

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Learn more about incorporating human touch into your technology stack at touchstay.com.

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